1. About these terms
These Terms and Conditions (“Terms”) govern your use of the SafeTouch website and the services arranged through it. SafeTouch is operated by SafeTouch Innovation Pvt Ltd (“SafeTouch”, “we”, “us”), WZ 26A, Opp. C.R.P.F Camp, New Sahib Pura, MBS Nagar, Block WZ, Chaukhandi, Tilak Nagar, Delhi, 110018.
By using our website, applying as a care professional or arranging care, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.
2. What SafeTouch does
SafeTouch is a platform that helps families in Delhi NCR arrange planned care at home, including nursing, elder care, diagnostics, mother and baby care, doctor consultations and medical equipment. Services are delivered through nurses, caregivers, doctors, laboratories, equipment suppliers and other partners (“Care Partners”). SafeTouch arranges and coordinates care and Care Partners deliver it, or SafeTouch provides it directly.
3. Booking and service availability
SafeTouch accepts care requests through the website and through the channels we make available. Services are subject to clinical suitability, location, professional or partner availability, and the confirmed care plan.
The scope, price, timing and any service requirements will be agreed before you confirm. Services, scope, prices and availability may change from time to time.
4. Not for emergencies, and not medical advice
SafeTouch is for planned, non-emergency care. In a medical emergency, call our hospital team on +91 84486 10029, or go to the nearest hospital. Do not use SafeTouch to request emergency help.
Information on our website is general and is not medical advice, diagnosis or treatment. Always follow the advice of the treating doctor. Care at home does not replace hospital or specialist care where that is needed.
5. Eligibility
You must be at least 18 years old and able to enter into a binding contract under Indian law. If you arrange care for someone else, you confirm that you are authorized to do so and to share their information with us.
6. Arranging care (customers)
- Request and care plan. You tell us what care is needed. We will share a care plan covering the professional, scope of services, timing and price before you confirm.
- Your confirmation. A booking is confirmed only when you accept the care plan and any payment is received.
- Pricing. Prices are shown before you confirm. Anything beyond the agreed scope will be approved by you first. Prices include or exclude taxes as shown at the time. All payments made online through a payment gateway, with a partial booking amount to be adjusted against the final payment amount at the time of service delivery, are non-refundable.
- Changes and cancellations. The initial booking amount will be returned in full before the service provider has contacted the consumer. Once a confirmation is made by the consumer, no part of the initial booking amount will be returned. There is no rescheduling fee and the service can be rescheduled once at no cost; any further reschedule will be charged at a price equal to the initial booking amount.
- Professional changes. If an assigned professional becomes unavailable, we will tell you and offer a suitable replacement where possible.
7. Your responsibilities (customers)
You agree to:
- Give accurate and complete information about the person receiving care, including health conditions, allergies, medications and special needs.
- Provide a safe, respectful and appropriate environment for the professional.
- Treat professionals with courtesy, and not harass, discriminate against or endanger them.
- Not ask professionals to perform services outside the agreed scope or beyond their qualifications.
- Keep any prescribed medicines and equipment available, and follow the treating doctor’s instructions.
- Not arrange payment or work with a professional outside SafeTouch to avoid fees, for professionals you met through our platform.
8. Care professionals
If you apply to work through SafeTouch:
- Application is not employment. Submitting an application does not guarantee onboarding, work or any level of earnings.
- Verification. Onboarding depends on successful checks of your identity, address, qualifications, registration and other checks we tell you about. You must provide true, current documents and keep them up to date.
- Status. Independent professional or contractor, employee, or engaged through a partner agency. Nothing in these Terms creates employment unless a separate written agreement says so.
- Standards. You must provide care within your qualifications and scope, follow applicable law and clinical standards, respect customers’ privacy and dignity, and follow SafeTouch’s conduct and safety guidelines.
- Pay. Rates, fees, any platform charge and payment timelines will be shared in writing before your first assignment. This will be shared in advance in writing and agreed upon by both the parties.
- Safety. If a visit feels unsafe, you may leave and contact us at 9217271510. We will take reports seriously.
- Separate agreement. Professionals will sign a separate Professional Agreement, which prevails over these Terms where they conflict.
9. Care Partners and third parties
Laboratories, doctors, equipment suppliers and other Care Partners are responsible for the services they provide, and their own terms and legal obligations apply. SafeTouch checks partners before onboarding, but we do not guarantee any individual outcome of care. Our website may link to third-party sites, which we do not control.
10. Doctor consultations
Planned consultations are provided by registered medical practitioners in line with applicable Indian law, including telemedicine guidelines where a consultation is remote. The doctor, not SafeTouch, is responsible for medical judgement, diagnosis and prescriptions. Consultations are not for emergencies.
11. Equipment
Rental or purchase of medical equipment is subject to the terms shown at the time of booking, including delivery, setup, deposit, damage and return conditions.
12. Acceptable use
You agree not to:
- Give false or misleading information.
- Use the website for unlawful, harmful or fraudulent purposes.
- Harass, threaten or discriminate against any person.
- Attempt to access, probe or disrupt our systems, or introduce malicious code.
- Copy, scrape or reuse our content without permission.
- Impersonate another person or misrepresent your qualifications.
We may restrict or end your access if you break these rules.
13. Intellectual property
The SafeTouch name, logo, website content, design and materials belong to SafeTouch or its licensors and are protected by law. You may view and use the website for personal, lawful purposes. You may not copy or reuse our materials for commercial purposes without written permission. Images on the website may be illustrative and may not show real staff or customers.
14. Your information
How we handle personal data is explained in our Privacy Policy. You are responsible for the accuracy of information you give us.
15. Disclaimers
To the extent the law allows:
- The website and its information are provided “as is” and “as available”.
- We do not guarantee that the website will be uninterrupted or error-free.
- We do not guarantee the clinical outcome of any care.
- Information about services, availability and prices may change.
Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be limited by agreement.
16. Limitation of liability
To the extent permitted by law, SafeTouch is not liable for indirect, incidental or consequential loss arising from your use of the website or services, or for acts and omissions of Care Partners outside our reasonable control. Our total liability for any claim relating to a booking is limited to the amount you paid to us for that booking. Nothing here excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
17. Indemnity
You agree to compensate SafeTouch for loss arising from your breach of these Terms, your false information, or your unlawful use of the website, to the extent permitted by law.
18. Suspension and ending access
We may suspend or end your access, or a booking, if you break these Terms, give false information, put anyone’s safety at risk, or if we are required to by law. You may stop using SafeTouch at any time and ask us to delete your data as described in the Privacy Policy.
19. Governing law and disputes
These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any complaint. If a dispute is not resolved, the courts at Delhi have exclusive jurisdiction, or the dispute will be resolved by arbitration in Delhi under the Arbitration and Conciliation Act, 1996. This does not limit any right you have to approach a consumer forum under Indian law.
20. Complaints
To make a complaint about the website or services:
Email: [email protected]
Phone: 9217271510
We will acknowledge your complaint within 48 hours and aim to resolve it within 7 days.
21. Changes to these terms
We may update these Terms as our services develop. The updated version will be posted here with a new “last updated” date. Continued use of the website after changes means you accept them. For significant changes affecting bookings, we will tell you in advance.
22. General
- If any part of these Terms is found unenforceable, the rest remains in effect.
- Our failure to enforce a right is not a waiver of it.
- You may not transfer your rights under these Terms without our consent.
- These Terms, with the Privacy Policy and any booking confirmation, are the whole agreement between you and SafeTouch.
23. Contact us
SafeTouch Innovation Pvt Ltd, WZ 26A, Opp. C.R.P.F Camp, New Sahib Pura, MBS Nagar, Block WZ, Chaukhandi, Tilak Nagar, Delhi, 110018
Email: [email protected]
Phone / WhatsApp: 9217271510